Frequently Asked Questions

Everything you need to know about your Mewe London shopping experience.

How long will it take for my order to arrive?

Standard UK delivery typically takes 3-5 business days. For international orders, please allow 7-14 business days depending on your location and local customs processing.

What is your return policy?

We offer a 28-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and intimate apparel cannot be returned.

How do I know which size to choose?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.

Do you ship internationally?

Yes, Mewe London ships worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific destination.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.